Refund policy

Music licenses are digital goods, but that is no reason for a mean refund policy. Ours is simple, and it starts from one rule: when something goes wrong with money, the cost lands on us, not on you.

Billing errors

If you were charged twice, charged the wrong amount, or charged for something you did not buy, tell us and the difference comes back in full. No forms, no argument, no proof burden on you.

Within 14 days, license unused

Bought a track and did not use it? If you have not published work containing the track, any license is refundable in full for 14 days from purchase. "Changed my mind" is a perfectly good reason.

Wrong track

Licensed the wrong track, or the wrong version of the right one? We will swap the license to the one you meant, or refund it. Whichever you prefer.

After the track is published

Once a track is in published work its license is in use, so it can no longer be automatically refunded. Write to us anyway. If something about the track or the license genuinely failed you, we will find a fair answer.

How to ask

Email info@agsoundtrax.com with the email address you bought with and, if you have it, the license certificate number. Refunds go back through Stripe to the card that paid, and typically land within 5 to 10 business days.